Reference

What You Agree To When You Use iqoo15

These terms set out the rules that apply to every account on iqoo15 — from how you open one to how deposits via DANA, OVO, and GoPay are handled. Access to the platform depends on local law and is available only in eligible regions.

Account holder rulesDANA, OVO, GoPay wallet conditionsWithdrawal and verification termsEligibility by local lawHow to request changes

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HOW WE HANDLE THIS

Policy Practices You Can Check

iqoo15 keeps account and payment data under standard encryption. Here is how we handle the areas that matter most to you as an account holder.

Data Handling

Account data — including your registered wallet names for DANA, OVO, and GoPay — is stored securely and used only for transaction matching and identity verification.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No third-party ad cookies are placed without a separate disclosure.

Account Security

Login requires OTP verification to your registered mobile number. If you suspect unauthorised access, lock your account immediately from Settings and contact live chat.

Data Retention and Requests

We retain account records for as long as required under applicable rules. To request a copy of your data or ask for deletion, submit the form in the Help Centre.

How These Terms Apply to Your Account

iqoo15 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on iqoo15, you confirm that you have read and accepted these terms in full. Each section covers a specific part of how the platform operates — account creation, deposit handling, withdrawal verification, and the rules around game access. When you fund your

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account using DANA, OVO, or GoPay, the transfer is subject to both our account terms and the conditions of your chosen wallet provider. We do not override wallet-level policies. Withdrawals require that your account name matches the registered wallet name exactly; mismatches trigger a manual verification
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step before funds can be released. Game access rules vary depending on your region and what local law permits. We reserve the right to update these terms at any time — if we do, the revised version is posted on this page and takes effect immediately.
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Continued use of the platform after a revision means you accept the updated terms. If you do not agree, close your account before the changes take effect. For questions about specific clauses, reach the support team through the contact paths shown on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH US DIRECTLY

Contact Paths for Terms Questions

Live Chat Open the chat widget from any page on iqoo15. Use it to ask about specific clauses, account status, or wallet verification steps before raising a formal request.

Email Support Send a written query to our support address for anything that needs a documented reply — term disputes, account closure requests, or wallet name correction submissions.

Account Help Centre Log into your account and navigate to Help to find the terms FAQ, wallet-linking steps, and the form to flag a discrepancy between your account and your DANA or OVO wallet name.

Terms and Conditions — Common Questions

These are the questions we get most often about how the terms work in practice — covering wallets, access, changes, and account closure.

Our deposit terms apply to all wallet transactions. However, each wallet provider — DANA, OVO, GoPay — has its own transfer limits and conditions that run alongside ours independently.

Withdrawals to a mismatched wallet name are held for manual review. Submit a name-correction request through the Help Centre with a copy of your wallet profile.

We post all updates on this page, and the revised version takes effect immediately. Continued account use after a change is posted means you accept the new terms.

Access depends on local law and is available only where local law permits. Players in Batam and other regions should check current eligibility before opening an account.

Submit a closure request via email or the Help Centre form. Any pending wallet balance — DANA, OVO, or GoPay — must be withdrawn before the account can be closed.

The full terms are on this page and are updated in place whenever changes occur. Download or save a copy for your records using your browser's print or save function.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use iqoo15

Policy Practices You Can Check

Data Handling

Cookie Use

Account Security

Data Retention and Requests

Contact Paths for Terms Questions

Terms and Conditions — Common Questions

01 Do these terms change when I use DANA, OVO, or GoPay to deposit?

02 What happens if the name on my GoPay wallet does not match my account?

03 Can iqoo15 change the terms without telling me?

04 Is access to the platform available for all regions in Indonesia?

05 How do I close my account under these terms?

06 Where can I read the full version of the terms?

Terms & Conditions

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