Reference

How Our Legal Terms Work for You

iqoo15 operates under terms shaped for Indonesia, where access and eligibility depend on local law and the region in which you use the platform.

Jurisdiction-aware termsAccount data rightsDANA, OVO, GoPay policy contextCookie and retention rulesContact path for policy requests
iqoo15 How Our Legal Terms Work for You
POLICY CONTACT PATHS

Reach Us on Legal or Policy Questions

If a term is unclear or you need to make a formal request about your account data, these are the direct paths to our support team. Each channel handles legal and policy queries specifically — not just general account help.

Live Chat Open live chat from your account dashboard to raise a policy question directly. Our support team handles data requests and term clarifications through this channel.
Email Support Send a written request to our support address for formal data access, correction or deletion requests. Include your registered wallet type — DANA, OVO or GoPay — for faster routing.
Account Help Centre The help centre inside your account lists policy documents by category. You can locate the specific clause that applies to your wallet or transaction type without contacting support.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

Our approach to account security and data handling is built around the same wallet infrastructure you already use. Because DANA, OVO and GoPay each have their own verification layer, we do not store raw wallet credentials on our side — only the transaction reference and the account identifier that clears during the payment step. This limits exposure if anything goes wrong at the platform level.

Cookies and Tracking

We use session cookies to keep your account active during play and analytical cookies to understand how the lobby is navigated. You can adjust cookie preferences in your browser settings at any time.

Account Security

Login uses OTP verification tied to your registered mobile number. We recommend keeping your number current in account settings so the OTP reaches you without delay on each login.

Data Retention

Account and transaction records are retained for the period required under applicable regulations. After account closure, anonymised transaction data may be kept for audit purposes only.

Your Rights and Requests

You can request access to, correction of, or deletion of your personal data by contacting support via live chat or email. We aim to respond to formal data requests within the period stated in our privacy policy.

Common Questions About Our Legal Terms

These are the questions we hear most often when someone reads through the legal section. Each answer points to the specific process or policy detail rather than sending you in circles.

Access and eligibility depend on local law and the region where you use the platform. We do not make legal determinations on your behalf; check what applies in your specific area.

We collect your wallet account identifier and transaction references needed to process deposits and withdrawals. Raw wallet credentials are not stored on our side after verification clears.

Contact our support team via live chat or email, state your registered wallet type (DANA, OVO or GoPay), and submit a formal data access request. We will respond within the timeframe in our privacy policy.

Yes. Submit a deletion request through live chat or email support. Note that anonymised transaction records may be retained for the period required under applicable audit regulations after deletion.

Payment references are anonymised and retained only for audit purposes. Your GoPay account identifier is removed from active records as part of the account closure process.

Raise it directly through live chat or email with the specific clause or transaction in question. Our team will identify the relevant policy section and respond with a clear, written explanation.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.